for UK Game Simulator by Crownwide.net Last updated: September 5
Welcome to the Refund Policy of Crownwide.net for the UK Game Simulator (“Game”). This Policy outlines the terms and conditions for refund requests related to the services provided through the Game. We kindly ask that you carefully read and understand this Policy, as it applies to all users of the Game and its services.
1. Refund Eligibility
1.1 Refund requests are subject to the terms and conditions outlined below and are applicable under the following circumstances:
a) Payment made for in-game purchases has been processed but not utilized within the Game;
b) Technical issues or errors prevent users from accessing purchased in-game content;
c) Unsatisfactory or incorrect in-game purchases result in content not being delivered as described.
1.2 Refund requests will not be granted for the following circumstances:
a) In-game purchases have been used or consumed within the Game;
b) Users change their mind or preferences after making an in-game purchase.
2. Refund Process
2.1 Users seeking a refund must initiate the process by contacting Crownwide.net’s customer support team via the provided contact information within the Game. The refund request should include:
a) User’s in-game name and contact details;
b) Description of the purchased in-game content;
c) Reason for the refund request;
d) Any supporting evidence, such as screenshots or descriptions of technical issues.
2.2 Crownwide.net will review the refund request within 7 business days and assess its eligibility based on the terms outlined in this Policy.
2.3 If the refund request meets the criteria, Crownwide.net will process the refund within 15 business days. The refund will be issued to the user’s account within the Game.
3. Dispute Resolution
3.1 In the event of a dispute regarding a refund request, Crownwide.net will work directly with the user to reach a fair resolution.
3.2 If a resolution cannot be achieved through direct communication, Crownwide.net may appoint a representative to mediate and facilitate communication between the parties.
3.3 If the dispute remains unresolved, either party may explore legal remedies as permitted by applicable laws and jurisdiction.
4. Amendments to the Refund Policy
4.1 Crownwide.net reserves the right to modify or update this Refund Policy at its discretion without prior notification. The revised Policy will become effective upon its posting within the Game.
4.2 Users are responsible for reviewing the Refund Policy periodically to remain informed about any revisions or updates.
By using the services provided by Crownwide.net within the UK Game Simulator, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. We are dedicated to ensuring your satisfaction with your in-game experience and are committed to offering a transparent and equitable refund process for our users.
Thank you for your continued support and engagement with the UK Game Simulator by Crownwide.net!